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0800 2b k i w i

0800 22 54 94

info@kiwiliving.co.nz

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Customer Service

Welcome to Kiwi Living. Thank you for taking the time to find out a little more about how we do what we do. We are a family run business set up 8 years ago to provide  beautiful quality designer products at prices ordinary families can actually afford. We achieve this by sourcing or designing and manufacturing our products ourselves. We personally quality control each item we sell so that we are able to offer an absolute guarantee on quality or 100% of your money back. See our terms and conditions for more information.

Being small means being personal. We answer our own phones ourselves (or our kids do) we dispatch our own product and we deal with any individual issue that might arise personally. We treat our customers as we expect to be treated because we are customers too. It's that simple. When you call Kiwi Living there is no waiting in a priority queue, no long wait. no automated message. You're not  just a number to us and every department is 'our department'.

To find out more about how we operate check out www.trademe.co.nz and see what some of our customers have said (Kiwi Living's been going strong for 8 years with 2300 trades and 100% positive feedback). Even better give us a call toll free on 0800 225494 or 0800 2B KIWI and find out for yourselves the way we do business or simply Contact Us. We are not perfect, we know that, but  there's no harm in trying. Happy shopping.

 

Pricing Policy

 
  • Our prices are in New Zealand Dollars NZ$ and all prices include GST. Unless otherwise stated, prices do not include freight costs. We reserve the right to change our prices without notice.


Delivery Information

Following receipt of your payment please allow 2-3 working days for delivery. All small orders are delivered via NZ Couriers. All larger items are delivered with Mainstream. All products can be delivered to rural addresses but not P.O. boxes.

All items shipped require a signature upon delivery. Please ensure that you include a contact phone number with your delivery address. Orders confirmed and paid before 10am will usually be dispatched the same business day on Mondays, Wednesdays and Fridays. We don't dispatch Tuesdays and Thursdays.
North Island orders are normally received within two-four business days after payment is confirmed. South Island deliveries require up to four working days, or up to five days for rural addresses.

 

Returns Policy

Requests to return goods must be submitted within 7 business days from the date of receiving the goods, and the original invoice number must be quoted. Where goods are accepted (either for replacement or refund at our discretion) they must be delivered at the buyer's expense to our depot in original condition and packaging. If you have changed your mind or ordered the incorrect product, the buyer will cover the costs of freight to and from the delivery address. If goods are faulty or damaged Kiwi Living will cover the cost of return. We will credit the cost of the postage to you account. Where goods are returned in damaged or substandard condition additional fees maybe charged. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically to your bank account.

Please Click here to send us an email via our contact form detailing your return and the reason you are returning the product. We will then email you back.


Our Guarantee

We offer a 7 day 100% money back guarantee. If you are not happy with your product , send it back to us within 7 days of the date of purchase, in the original packaging and we will refund your money, no questions asked. All Kiwi Living's products are backed up by our Kiwi Living 'Stamp of Quality' which means we will repair or replace any product proven to be  defective within 12 months.

 

Sales support

We treat each person as we expect to be treated. It's that simple. We pride ourselves on our after sales service and excellent value for money, please Contact Us for any assistance you may require.

 

Payment

 
Credit Cards: We accept the following credit cards: Visa and MasterCard.
 
Cheque:We accept cheques from New Zealand customers. Note: your order will be dispatched when your cheque has cleared.
 
  • Internet Banking: Please deposit the agreed amount into the following account with an obvious reference ( ie name ) to:

  •  
  Kiwi Living Ltd
  03-0481-0601703-00
 
Phone Order: If you would like to order some of our products via telephone, please call us toll-free on (NZ) 0800 22 54 94 anytime to place an order.
 
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