Delivery fees vary depending on size, weight and destination. Please email us at firstname.lastname@example.org or phone us on 0800 22 54 94 for an exact delivery fee.
We use Mainstream for larger items and NZ Couriers for smaller items. Items shipped with Mainstream require a signature upon delivery. Please ensure that you include a contact phone number with your delivery address. Orders confirmed and paid before 10am will usually be dispatched the same business day. Orders confirmed and paid after 10am will normally be dispatched the next business day. North Island orders are normally received within two business days after payment is confirmed. South Island deliveries require up to four working days, or up to five days for rural addresses.
The option to pick up is available for some items - please enquire by email if you want to pick up.
Damages or Loss in Transit
Claims for damage or loss in transit must be made against the relevant carrier:
1. Prior to acknowledging delivery, the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered.
2. We cannot accept liability for goods damaged or lost in transit, but we will intercede on the buyer's behalf in negotiating compensation. Please notify us immediately of any claim.
If you wish to have an order delivered to an address outside of New Zealand please Contact Us and we will arrange a shipping quote. Your order may incur import charges, duty and tax, to be paid by the recipient.
Return of Goods
Requests to return goods must be submitted within 7 business days from the date of receiving the goods, and the original invoice number must be quoted. Where goods are accepted (either for replacement or refund at our discretion) they must be delivered at the buyer's expense to our depot in original condition and packaging. If goods are faulty or damaged Kiwi Living will cover the cost of return. We will credit the cost of the postage to you account. Where goods are returned in damaged or substandard condition additional fees maybe charged. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically to your bank account.